Nonverbal communication and restaurant personnel

dc.contributor	Walls, Celeste
dc.contributor	Goodnow, Trischa
dc.contributor	Russ-Eft, Darlene
dc.contributor	Kingston, Deanna
dc.date	2007-07-11T20:43:06Z
dc.date	2007-07-11T20:43:06Z
dc.date	2007-06-05
dc.date	2007-07-11T20:43:06Z
dc.date.accessioned	2013-10-16T07:55:51Z
dc.date.available	2013-10-16T07:55:51Z
dc.date.issued	2013-10-16
dc.identifier	http://hdl.handle.net/1957/5885
dc.identifier.uri	http://koha.mediu.edu.my:8181/xmlui/handle/1957/5885
dc.description	Graduation date: 2008
dc.description	Servers in a small college town were asked to take part in an interview to assess perceptions of their use of nonverbal communication, how they believe nonverbal communication affects tipping behavior, and whether or not they received formal training in nonverbal communication tactics. The study also links nonverbal communication with rapport in the service interaction. Results concluded that servers believe they use nonverbal communication in numerous ways, that nonverbal communication can have an affect on the customer’s tipping behavior, and lastly, that servers have received little to no formal nonverbal communication training.
dc.language	en_US
dc.subject	Noverbal Communication
dc.subject	Restaurant
dc.title	Nonverbal communication and restaurant personnel
dc.type	Thesis

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