Development of complex products and large systems is a highly interactive social process
involving hundreds of people designing thousands of interrelated components and making
millions of coupled decisions. Nevertheless, we have created methods to study the
development process, identify its underlying structures, and critique its operation.
In this article, we introduce three views of product development complexity: a process
view, a product view, and an organization view. We are able to learn about the complex
social phenomenon of product development by studying the patterns of interaction across
the decomposed elements within each view. We also compare the alignment of the
interaction patterns, between the product, process, and organization domains. We then
propose metrics of product development complexity by studying and comparing these
interaction patterns. Finally, we develop hypotheses regarding the patterns of product
development interactions, which will be helpful to guide future research.
INTERNATIONAL CONFERENCE ON ENGINEERING DESIGN
ICED 01 GLASGOW, AUGUST 21-23, 2001
Center for Innovation in Product Development