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Cutting corners and working overtime : quality erosion in the service industry

Cutting corners and working overtime : quality erosion in the service industry

Oliva, Rogelio.; Sterman, John.; Sloan School of Management.
URI: http://koha.mediu.edu.my:8181/xmlui/handle/1721
Date: 2013-06-05

Description:

 
Rogelio Oliva and John D. Sterman.
 
Title from cover. "June, 1999."
 
Includes bibliographical references (leaves 26-28).
 

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