John S. Carroll.Cover title. "A version of this paper was presented under the title "Failures to Learn from Experience: An Analysis of Incident Reviews in Nuclear Power Plants and Chemical Process Plants" in the Symposium "High States Learning: Making Sense of Unusual, High-Hazard Events" at the Academy of Management meetings, Cincinnati, August, 1996."--p. 33.Includes bibliographical references (p. 31-34).Supported by the International Center for Research on the Management of Technology (ICRMOT).