Lorin Hitt, Erik Brynjolfsson.
Cover title. "An earlier version of this paper appears in the Proceedings of the Fifteenth International Conference on Information Systems under the title: The Three Faces of IT Value: Theory and Evidence"--Added t.p.
Includes bibliographical references (p. 26-29).
Supported by the MIT Center for Coordination Science, the MIT Industrial Performance Center, and the MIT International Financial Services Research Center.