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Unanticipated side effects of a successful quality programs : exploring a paradox of organizational improvement
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Unanticipated side effects of a successful quality programs : exploring a paradox of organizational improvement
Kofman, Fred.; Repenning, Nelson.; Sterman, John.
URI:
http://koha.mediu.edu.my:8181/xmlui/handle/1721
Date:
2013-06-05
Description:
Fred Kofman, Nelson Repenning, John D. Sterman.
Includes bibliographical references (p. 34-37).
Supported by the Organizational Learning Center, MIT Sloan School of Management.
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