Description:
This article integrates strategic factors influencing trust with social contextual factors to
create a broader understanding of interpersonal trust across organizational boundaries.
In contrast to more passive models of trust development, it introduces the construct of
threat-reducing behavior as an active interpersonal strategy for building and maintaining
trust. Using a sample of 207 executive-level boundary spanners working on
knowledgebased projects, it finds a positive relationship between threat-reducing
behavior and interpersonal trust across organizational boundaries. The study also
considers contextual effects by investigating the network density and demographic
composition of a boundary spanner's social network of key counterparts from a
partner organization. It proposes and demonstrates support for both negative and
positive effects of network demographic diversity on trust.