The Disruptive User - Internet Appliances and the Management of Complexity

dc.creator	Lehr, William
dc.creator	Wroclawski, John
dc.creator	Clark, David
dc.creator	Gillett, Sharon
dc.date	2002-07-22T16:14:09Z
dc.date	2002-07-22T16:14:09Z
dc.date	2001-10
dc.date.accessioned	2013-05-31T17:47:55Z
dc.date.available	2013-05-31T17:47:55Z
dc.date.issued	2013-06-01
dc.identifier	http://hdl.handle.net/1721.1/1498
dc.identifier.uri	http://koha.mediu.edu.my:8181/jspui/handle/1721
dc.description	Bringing networked computing to new users and new contexts entails a disruptive decrease in the level of user patience for complexity. This paper discusses the tensions involved in making devices as easy to use as traditional appliances, within the context of the open and rapidly changing Internet. It distinguishes class 1 appliances, whose function is fixed by the manufacturer, from class 2 appliance, whose functionality is determined by an associated service provider, and posits a third class of appliance that would achieve true ease of use by leaving control with the user while simultaneously automating much of the complexity associated with that control.
dc.format	245108 bytes
dc.format	application/pdf
dc.language	en_US
dc.subject	disruptive user
dc.subject	new users
dc.subject	networked computing
dc.subject	management
dc.subject	complexity
dc.subject	Internet appliances
dc.title	The Disruptive User - Internet Appliances and the Management of Complexity

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