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The Disruptive User - Internet Appliances and the Management of Complexity

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dc.creator Lehr, William
dc.creator Wroclawski, John
dc.creator Clark, David
dc.creator Gillett, Sharon
dc.date 2002-07-22T16:14:09Z
dc.date 2002-07-22T16:14:09Z
dc.date 2001-10
dc.date.accessioned 2013-05-31T17:47:55Z
dc.date.available 2013-05-31T17:47:55Z
dc.date.issued 2013-06-01
dc.identifier http://hdl.handle.net/1721.1/1498
dc.identifier.uri http://koha.mediu.edu.my:8181/jspui/handle/1721
dc.description Bringing networked computing to new users and new contexts entails a disruptive decrease in the level of user patience for complexity. This paper discusses the tensions involved in making devices as easy to use as traditional appliances, within the context of the open and rapidly changing Internet. It distinguishes class 1 appliances, whose function is fixed by the manufacturer, from class 2 appliance, whose functionality is determined by an associated service provider, and posits a third class of appliance that would achieve true ease of use by leaving control with the user while simultaneously automating much of the complexity associated with that control.
dc.format 245108 bytes
dc.format application/pdf
dc.language en_US
dc.subject disruptive user
dc.subject new users
dc.subject networked computing
dc.subject management
dc.subject complexity
dc.subject Internet appliances
dc.title The Disruptive User - Internet Appliances and the Management of Complexity

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