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Conflict styles observed in doctors and nurses in health care organization

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dc.creator Brestovački Branislava
dc.creator Milutinović Dragana
dc.creator Cigić Tomislav
dc.creator Grujić Vera
dc.creator Simin Dragana
dc.date 2011
dc.date.accessioned 2013-05-30T11:56:01Z
dc.date.available 2013-05-30T11:56:01Z
dc.date.issued 2013-05-30
dc.identifier http://www.doiserbia.nb.rs/img/doi/0025-8105/2011/0025-81051106262B.pdf
dc.identifier http://www.doaj.org/doaj?func=openurl&genre=article&issn=00258105&date=2011&volume=64&issue=5-6&spage=262
dc.identifier.uri http://koha.mediu.edu.my:8181/jspui/handle/123456789/4902
dc.description Introduction. Health care workers often come into conflict situations while performing their daily activities. People behave differently when they come into conflicts and they are usually not aware of their own reactions. The aim of this paper was to establish the presence of conflict styles among health workers and the differences in relation to demographic characteristics (education, working experience, managerial position). Material and Methods. The research was done as a cross-sectional study and through surveys. The conflict handling questionnaire was used as the research instrument. The questionnaire contained 30 statements arranged in five dimensions of conflict styles. The sample included one hundred nurses and fifty-five doctors. Results. The research showed that accommodating was the most often used conflict style. There was no significant difference in styles of managerial and non-managerial staff, but there was a significant difference in the styles adopted by doctors and nurses. It should be noted that nurses used avoiding and accommodating conflict styles much more often. Conclusion. It is important to increase the awareness of conflict existence and the possibility of solving the problem constructively in order to achieve more efficient duty performance.
dc.publisher Društvo lekara Vojvodine Srpskog lekarskog društva
dc.source Medicinski Pregled
dc.subject Conflict(Psychology)
dc.subject Physicians
dc.subject Nurses
dc.subject Questionnaires
dc.subject Adaptation
dc.subject Psychological
dc.subject Problem Solving
dc.title Conflict styles observed in doctors and nurses in health care organization


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