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The disutility of waiting time: Evidence from the Public Primary Health Care Service in Andalucía

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dc.creator Serrano del Rosal, Rafael
dc.creator Vera-Toscano, Esperanza
dc.creator Ateca, Victoria
dc.date 2007-11-14T08:51:09Z
dc.date 2007-11-14T08:51:09Z
dc.date 2004-12
dc.date.accessioned 2017-01-31T00:58:34Z
dc.date.available 2017-01-31T00:58:34Z
dc.identifier http://hdl.handle.net/10261/2108
dc.identifier.uri http://dspace.mediu.edu.my:8181/xmlui/handle/10261/2108
dc.description Updated version (Dec. 2004)
dc.description The purpose of this paper is to investigate the relationship between satisfaction with waiting times in a Public Primary Health Care Service and a host of individual variables as well as market determinants. Since waiting time is imposing an opportunity cost on individuals, we model how agents derive different levels of utility and thus report degrees of satisfaction accounting for differences on opportunity cost components. The empirical research draws upon data from the 2002 Survey for Improving Patient Satisfaction with the Health Care Service in Andalucía. Ordered probit models are used to estimate different indirect utility functions specifications for the whole sample, as well as for men and women sub-samples and different age categories. Results suggest that there is evidence to support the existence of different behavior within both sex and age groups and that provided healthcare characteristics also shape utility and satisfaction.
dc.description Funding from the Department of Health of the Andalucian Regional Government to undertake the 'Survey for Improving Patient Satisfaction with the Health Care Service in Andalucía' is acknowledged.
dc.description Peer reviewed
dc.language eng
dc.relation IESA Working Paper Series
dc.relation WP 06-04
dc.rights openAccess
dc.subject Disutility/Utility
dc.subject Waiting time
dc.subject Primary health care
dc.subject Socio-economic factors
dc.title The disutility of waiting time: Evidence from the Public Primary Health Care Service in Andalucía
dc.type Documento de trabajo


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