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http://dspace.mediu.edu.my:8181/xmlui/handle/1957/256| Title: | Cross-cultural awareness for the reference desk |
| Keywords: | Diversity Culture Libraries Reference services |
| Issue Date: | 16-Oct-2013 |
| Publisher: | Presentation |
| Description: | Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles in reference encounters and in our interactions with library staff. Recognizing these differences will help us create an inclusive work environment and provide high-quality reference service to our communities. In this session, we will use exercises and small group discussion to explore cultural patterns to gain a deeper understanding of ourselves. The presenters will also share tips, highlights, challenges, and resources gathered during their efforts to develop training for staff at the OSU Libraries. |
| URI: | http://koha.mediu.edu.my:8181/xmlui/handle/1957/256 |
| Other Identifiers: | Oregon Library Association, Annual Conference, Eugene Oregon http://hdl.handle.net/1957/256 |
| Appears in Collections: | ScholarsArchive@OSU |
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