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http://dspace.mediu.edu.my:8181/xmlui/handle/1721.1/4041| Title: | A Study of Service Center Records Using Data Mining |
| Keywords: | failures reliability improvements data mining service center records |
| Issue Date: | 9-Oct-2013 |
| Description: | In many manufacturing companies, large databases containing data on failures and repairs of products are maintained. This paper reports on a case where information from such a database is extracted. Such information extracted could be useful for identifying opportunities for reliability improvements in the products. The database was obtained from a manufacturer of inkjet printers and contains both fixed-format and free-form text fields. At present, techniques developed in data mining and information retrieval are mainly designed to handle either fixed-format or free-form text fields, but not a combination of both. The approach taken in this paper is to first transform the free-form text fields into a number of fixed-format fields through analysis of the frequency of key words. Association analysis was then carried out on the resulting fixed-format fields. Results obtained from the analysis produced a number of associations that could contribute to improving product reliability. Singapore-MIT Alliance (SMA) |
| URI: | http://koha.mediu.edu.my:8181/xmlui/handle/1721 |
| Other Identifiers: | http://hdl.handle.net/1721.1/4041 |
| Appears in Collections: | MIT Items |
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